Your pending loyalCoins may not be added to your loyalCoin balance in certain circumstances.
The most common reasons include:
Your bank account was disconnected at some point before you actually earned your loyalCoins - you must keep your bank account connected at all times to help us prevent fraudulent activity.
You refunded either all or part of your purchase - we cannot give loyalCoins for partially refunded purchases.
Your purchase was initially tracked by our system but was ultimately flagged for being a non-qualifying purchase.